1971apps Privacy Policy: How We Handle Your Information
1971apps collects only the account and payment data needed to run your lobby access, process transactions through Upay and Bank Transfer, and keep your account secure. This policy explains what we collect, why we hold it, and what choices you have — availability depends on your local law and eligible regions.
Account data handled with care
Upay and Bank Transfer transaction records
Your rights to review and correct
Contact route for data questions
POLICY POSTURE
What Data We Collect and Why We Hold It
When you open an account with us, we collect the details you enter directly: your name, contact information, and the payment method you choose — whether that is Upay, Bank Transfer, bKash or another supported local wallet. We also record transaction history linked to your account wallet so you can review deposits and withdrawals from your account page at any time. Beyond account fields, we log standard browsing data — device type, browser session identifiers and the pages you visit within the lobby. This helps us keep the site working correctly across mobile and desktop without storing anything beyond what is operationally necessary. We do not sell your personal data to third parties. Where we share data with payment processors — for example, to complete a Bank Transfer or confirm a bKash deposit — that sharing is limited to what the transaction requires. Third-party studios whose game content appears in the lobby, such as those supplying slot and live table titles, receive no personal account data from us. Retention periods are governed by the transaction and account records we are required to keep. Once an account is closed and the retention window passes, identifiable data is removed from active systems. Access to this data, and the legal basis for holding it, depends on your local law and the eligible region from which you access the platform.
bKash deposit records
Transaction entries linked to bKash deposits are stored in your account wallet history. You can review these from the account page; we hold them for the period required by our data retention schedule.
Upay payment data
When you complete a transaction via Upay, we pass only the fields the payment processor needs to confirm the transfer. We do not store your full Upay credentials on our servers.
Bank Transfer records
Bank Transfer details are logged against your account for reconciliation. Reference numbers and amounts appear in your account history; we share only what is necessary with the receiving financial institution.
Nagad and Rocket wallet data
Where Nagad or Rocket is used, the same limited-sharing approach applies: only the data needed to complete and verify the transaction is passed to the wallet provider. No browsing data is attached.
POLICY SCOPE
Where This Policy Applies and What It Covers
This privacy policy applies to account activity and data processed directly by 1971apps. It does not extend to third-party websites, external wallet providers or any service you access through a link that leaves our platform. Understanding what falls inside and outside this policy helps you know where to direct any question about your data.
Account access and registration
Data you enter during account creation — name, contact details, chosen payment method — falls fully within this policy. We control how it is stored, who can access it and how long it is retained.
Transactions and wallet activity
Deposit and withdrawal records processed through Upay, Bank Transfer or other supported local payment routes are covered here. The payment provider's own privacy terms govern their side of the transaction.
Site content and lobby browsing
Session data collected while you browse the lobby — game pages, table selections, device identifiers — is within scope. We use this only to maintain site functionality, not to build advertising profiles.
Third-party services and studios
Game studios supplying content to the lobby operate under their own privacy arrangements. Once a game window opens inside the lobby, any data the studio's software collects is outside our direct control and this policy does not govern it.
YOUR ACCOUNT CHOICES
Practical Actions You Can Take Under This Policy
Your account is the primary place to review and update the personal information we hold. Log in and open the account settings page to see the profile fields on record — name, contact details and linked payment method. If anything is out of date, you can correct it directly from that page without contacting support. For records you cannot edit yourself — such as closed transaction entries or historical login data — you can raise a data access request through our support route. We will confirm what we hold and respond within the timeframe shown in the support channel at the time of your request. If you believe data is being held beyond the retention period or is inaccurate in a way you cannot correct yourself, our policy contact route is the right place to raise that. Account closure requests are also handled through support. On closure, we follow the retention schedule described in the details section above; active personal data is not held beyond what that schedule requires. Availability of these rights depends on your local law and eligible region.
Review your account records
Log in and open account settings to see the profile and payment information we hold. This includes the payment method on file — Upay, Bank Transfer or another supported wallet.
Correct your account details
Name, contact fields and payment preferences can be updated directly from your account page. Changes take effect immediately on your next session.
Raise a data question
For anything you cannot resolve from account settings — historical records, retention queries or third-party data-sharing questions — use the support contact route listed on the support section of this page.
Request account closure
Submit a closure request through support. We will confirm the retention schedule that applies to your account records and remove identifiable data once that window closes.
REACH OUR TEAM
Contact Routes for Privacy and Data Questions
If you have a question about this policy, want to know what data we hold on your account, or need to raise a correction that account settings cannot resolve, use the contact routes below. We ask that you include your account reference in any message so we can locate the right records without unnecessary back-and-forth.
Live chat support
Open the chat widget on any page while logged in to your account. This is the fastest route for account-level data questions and correction requests. Have your account reference ready.
Email support
Send your privacy or data query to the support email address listed in your account settings page under the help section. Include your account reference and a clear description of your request.
Account settings route
For straightforward profile corrections — contact details, payment method on file — the account settings page handles these directly without needing to open a support ticket.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security at 1971apps
Account security and data handling are not separate concerns at 1971apps — they are part of the same account infrastructure. Sessions are protected with standard encryption in transit; your password and payment credentials are never stored in a readable format on our systems. When you complete a transaction via Upay or Bank Transfer, the data passed to the payment provider is limited to what that transaction requires — nothing more travels beyond the platform boundary.
Cookie and session data
We use session cookies to keep you logged in and to remember lobby preferences between visits. We do not use cookies to build advertising profiles or pass browsing data to ad networks. You can clear cookies from your browser settings at any time.
Data retention schedule
Account and transaction records are kept for the period required to support dispute resolution and regulatory obligations in eligible regions. Once that period expires and your account is closed, identifiable data is removed from active systems.
Payment data boundary
Upay, Bank Transfer, bKash and other local wallet transactions are processed through the respective payment provider. We log the reference and amount in your account history; full payment credentials are never stored on our side of the transaction.
Policy update process
When this policy changes in a material way, we post a notice in the account area before the change takes effect. Continuing to use the platform after that date means you have seen the updated terms; you can also request the current version through the support routes above.
POLICY QUESTIONS ANSWERED
Privacy Policy Questions We Hear Most Often
These are the questions about data, account records and your privacy rights that come up most often through support. If your question is not here, use the contact routes in the support section above.
What personal data does 1971apps collect when I open an account?
We collect the name, contact details and payment method you enter during registration. We also log session and device data to keep the site working. We do not collect data beyond what your account and transaction activity requires.
Can I see what data you hold about my account?
Yes. Log in and open account settings to view profile and payment information on record. For historical transaction data or records not visible in settings, raise a data access request through live chat or the support email shown in your account help section.
Is my bKash or Upay payment data shared with anyone?
Only the data needed to complete your transaction — such as a reference number and amount — is passed to the payment provider. We do not share your full wallet credentials or account profile with bKash, Upay, Bank Transfer or any other payment processor beyond what that specific transaction requires.
How long do you keep my account and transaction records?
We retain account and transaction records for the period required to handle disputes and meet obligations in eligible regions. Once your account is closed and that retention window ends, identifiable personal data is removed from active systems. The exact period depends on local law and your eligible region.
Does 1971apps use cookies, and can I turn them off?
We use session cookies to maintain your login and remember lobby settings. We do not use advertising cookies or pass browsing data to ad networks. You can clear or block cookies through your browser settings; doing so may affect how some parts of the site function.
How do I request a correction or raise a data concern?
Profile corrections can be made directly in account settings. For anything you cannot edit yourself — historical records, retention questions or third-party data sharing concerns — contact us through live chat or the support email listed in your account help section. Include your account reference in the message.
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